Spare Parts NZ Customer Service

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

All our partners use reliable track-able and traceable shipping methods with signature on delivery. Upon placing your order you will receive an updated tracking number and shipment details from the relevant warehouse that you have placed your order with. You may receive multiple tracking numbers for items coming from different warehouses in the same order.

Deliveries occur only on weekdays unless otherwise stated. We will try our best to offer the best possible Shipping Carrier where possible and can include Australia Post, New Zealand Post, Couriers Please, TOLL Express or DHL. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 11:00 am (Australian Eastern Standard Time). Orders you place with Spare-Parts.co.nz late on Friday or on the weekend will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

International Shipping

We currently ship to New Zealand and around the world. Once you have added all the items to your cart click "CHECKOUT". You will be able to estimate the shipping costs once you enter your shipping destination country. If your country is not listed in the available shipping countries please contact us to discuss your options. Approximate NZ costs will be $15 - $20 for an average sized order. Any additional import taxes and customs duties are the customers responsibility.

Ordering

Simply add your desired products to your cart and click checkout to go through the payment process.

Payment, Pricing & Promotions

Payment is processed by paypal and we do not store any financial information on our website for your security. We have the right to change pricing at any time and promotions can be introduced and removed at any time.

Viewing Orders

Simply use your login information and login to your account at the top of the screen.

Updating Account Information

Login to your account at the top of the screen using the details you provided when placing your order. Click edit on your details tab and update any incorrect information.

Returns and Replacements

Please get in touch with the relevant warehouse or supplier that you received the parts from on your invoice within 30 days of the order. You will be able to communicate with them in order to process the relevant refunds, replacements or exchanges. Shipping costs for refunds or replacements are the responsibility of the customer. Refunds/credits are provided for the order less the original shipping costs. Special cases where we have specifically recommended a part after receiving your full vin / model/ month / year/ transmission / engine size/ engine type will be treated on a case by case basis.

Returning Products

On the back of the packing slip enclosed with your Original order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the the packing slip with your item(s).

Please allow 10 to 14 days to process your return.