Refund policy

We offer a 30-day return window. You have 30 days from receiving your item to request a return. For the best experience, please contact us before ordering if you are unsure about fitment, we can confirm using your NZ Rego or OEM part number.

Eligibility for Returns

• Items must be in the same condition as received, unused, uninstalled, with all tags and accessories, and in the original manufacturer packaging.
• A receipt or proof of purchase is required.
• Packaging must be protected for transit, please do not ship items back with labels stuck directly on the retail box.

Non-Returnable Items for Auto Parts

For safety, quality, and regulatory reasons, the following cannot be returned:

• Electrical and electronic components once opened, connected, powered, or installed, for example, sensors, ignition coils, modules, switches.
• Any item that has been installed, test-fitted, used, or shows signs of tool marks, grease, or fluids.
• Custom or special-order parts, items marked as Non-Returnable, or clearance items.
• Items missing original packaging or accessories, or packaging that is damaged beyond reuse.

Fitment Support

To avoid returns due to incorrect fitment, please supply your NZ Rego or OEM part number. Our parts interpreters will confirm compatibility before you purchase. If you received the wrong item due to a cataloging error on our side, we will make it right.

How to Start a Return

Email service@spare-parts.co.nz with your order number, the part number, clear photos of the item and packaging, and the reason for return. We will confirm eligibility and provide return instructions.

Do not send items back without approval, unapproved returns will not be accepted.

Return Address

Pacific Auto Zone
PO BOX 173
Somerton BH
Somerton VIC 3062
AUSTRALIA

Damaged, Defective, or Incorrect Items

• Please inspect your order on delivery. If an item is damaged, defective, or incorrect, contact us immediately with photos of the item, the packaging, and the shipping label so we can assess and resolve quickly.
• If the issue is confirmed, we will provide the next steps, which may include a replacement, a prepaid return label, or a refund.

Exchanges

The fastest way to get the correct part is to return the original item, once approved, and place a new order. If we were at fault, we will assist with the exchange process.

Return Shipping Costs

• Change of mind or incorrect item ordered, return shipping is paid by the customer.
• Our error, or defective on arrival, we will advise on covered shipping options.

Refunds

We will notify you once your return is received and inspected, and advise if the refund is approved. If approved, a refund to your original payment method is processed within 10 business days. Your bank or card provider may take additional time to post the refund.

If 15 business days have passed since approval and you have not received your refund, please contact us at service@spare-parts.co.nz.

Warranty Claims

Most parts include a manufacturer warranty against defects in materials and workmanship. Warranty covers the part only, not labor, diagnosis, towing, rental, or consequential loss. Installed parts must follow manufacturer installation procedures. Contact us with your order number, a description of the fault, and photos to begin a claim.

Questions

We are here to help with fitment and returns. Email service@spare-parts.co.nz before installing any part if you are unsure about compatibility.